Please read carefully the Public Training Terms and Conditions when accessing and using the Public training service of AIMACADEMY Training Joint Stock Company. By accessing and using the Public training service, you accept and adhere to the Public Training Terms and Conditions and agree to be bound by the regulations on using Public training service. The latest version is published here and AIM ACADEMY will not inform each individual customer or partner, therefore, you should revisit this page regularly to update the latest policies.

• REGULATIONS ON TUITION FEE, DISCOUNT, AND PAYMENT
  • Tuition fee
    • Tuition fee available on the website is VAT inclusive.
    • Tuition fee may change in accordance with the pricing policy of AIM ACADEMY and is updated on AIM ACADEMY’s website.
  • Payment method
    • By cash or card via POS device
      • Learners pay the tuition fee by cash or by card via POS device at AIM ACADEMY office.
      • Learners must request the staff who collects cash or swipe cards to provide a receipt upon receiving payment. AIM ACADEMY cannot verify the fact that learners have paid the tuition fee unless learners provide the receipt.
      • Learners are required to carefully read and understand the Public Training Terms and Conditions before paying tuition fees. Public Training Terms and Conditions is provided on the website of AIM ACADEMY. The content of Public Training Terms and Conditions is also included on the back side of the quotation and the receipt when paying tuition fee. Learners confirm that by approving the quotation and/ or by paying the tuition fee by cash or by card via POS device at AIM ACADEMY’s office is to accept and follow the Public Training Terms and Conditions completely.
    • By bank transfer
      • Learners who pay the tuition fee by bank transfer should follow this information.
        • Account: AIMACADEMY Training Joint Stock Company
        • Bank account: 202583039
        • Bank: Ngân Hàng TMCP Á Châu - Chi nhánh Sài Gòn
        • Transfer statement: [Họ tên] - [SĐT] - HOC PHI - [Khóa học]. Ví dụ: Nguyen Van A - 09XX XXX XXX - HOC PHI - DPM01
      • Learners are required to pay the bank fee (If any).
      • Learners are required to carefully read and understand the Public Training Terms and Conditions before making the bank transfer. Public Training Terms and Conditions is provided on the website of AIM ACADEMY. Learners confirm that approving the quotation and/or by paying the tuition fee by bank transfer is to accept and follow the Public Training Terms and Conditions completely.
    • Tuition fee must be paid in full before the start date of the class.
  • Conditions for discount or promotion policy
    • For self-registered learners
      • Promotion and/ or discount policy for self-registered learners is announced on the website in each period of time.
      • To receive the discount or promotion following Article 3.a.i. - Section I, learners must deposit a minimum amount of 4,000,000 VND by at least 20 (Twenty) days and fully pay the tuition fee prior to the start date (For the course priced at or under 6,500,000 VND); or fully pay the tuition fee (For the course priced above 6,500,000 VND) by at least 20 (Twenty) days prior to the start date; or depending on any other regulations announced in each period of time related to the discount or promotion policy applied at the present time.
    • For learners nominated by companies
      • AIM ACADEMY has a discount policy for learners nominated by companies, with the discount rate published on the website or provided to the company upon request.
      • To benefit from the discount policy mentioned in Article 3.b.i. - Section I, the company must fully pay 100% of the tuition fee for all employees in one transaction by at least 05 (Five) days prior to the start date, or depending on any other payment terms agreed between AIM ACADEMY and the company.
      • The company that assigns employees to be trained at AIM ACADEMY will sign the training contract with AIM ACADEMY.
    • Deposit
      • All the deposit for class at AIM ACADEMY is non-refundable in any circumstance, except for the case where AIM ACADEMY cancels the class in accordance with Article 1.d - Section II below.
      • The deposit shall be used/ deducted only 01 (One) time for the first class registered by learners. In case the learners are not able to attend the registered class, the learners must inform in writing to AIM ACADEMY, and the deposit shall be kept for only 01 (One) another class happened within 06 (Six) months from the date of deposit.​
• REGULATIONS ON START DATE AND CLASS SCHEDULE
  • Start date
    • The start date is announced and updated regularly on the website. Learners have a responsibility to keep up with the start date.
    • To ensure the class quality, AIM ACADEMY reserves the right to change the start date or training location, to cancel the class, to change course name, to change or cancel  part of or the entire content of the class in the following including but not limited to these cases: Class does not reach enrollment quota, quality of learners does not meet the requirements of the class, trainer is on a business trip, the class is no longer suitable, or due to the Event of force majeure.
    • AIM ACADEMY will announce on the website at the time of each action in Article 1.b. - Section II.
    • In case AIM ACADEMY cancels the class, AIM ACADEMY will reimburse the entire or part of the tuition fee paid by the learners.
  • Schedule
    • Schedule for each session of the class will be updated regularly on the extranet of AIM ACADEMY, learners should stay tuned with the updated schedule to abide by the regulations in Section III.
    • AIM ACADEMY reserves the right to cancel or replace the session or the trainer. In this case, AIM ACADEMY will announce via email or text message or direct phone call to each learner.
  • Class registration after start date
    • If class quota allows and quality of learners is suitable for the class, learners can register after the start date and be accepted to join the class.
    • Learners have to pay in full the whole tuition fee as stated before taking part in any session of the class.
    • AIM ACADEMY will send the materials of any sessions missing due to the learners' late participation after the start date, but will not be responsible to arrange any make-up session; the learners will be responsible to self-study the provided materials.
• REGULATIONS ON CLASSROOM RULES
  • Learners must be the one who registers and settles the tuition fee recorded in the receipt (If any); unless company/ organization or parents or someone else help register. However, in any case, the name and personal information of the learners must be mentioned clearly in the registration form and/ or the attached learner list (In case company, organization register for staff).
  • Punctuality
    • Learners need to come to class on time (7pm or a different time informed by an academic administrator for learners of a specific class) and check attendance at the beginning of each class session with the class monitor.
    • To ensure the quality of the class, if learners would be late for more than 30 minutes or would be off, learners need to notify the academic administrator by email within 24 hours before the session.
    • To ensure the quality of the class, AIM ACADEMY may refuse learners to take part in the class if learners are late for more than 30 minutes. In this case, learners would be considered absent for that session.
  • Attitudes and learning spirits
    • To deliver great quality of the class for every learner, learners must commit serious learning attitudes, take part in practical exercises, cooperate and respect the trainers, fellow learners, guest speakers, class monitor, and other employees of AIM ACADEMY.
    • Learners must commit to abide by any classroom rules by trainers and/ or class monitor and/ or employees of AIM ACADEMY.
    • Learners must commit to protect the properties of AIM ACADEMY, which are provided, interacted with and used during the learning duration. Violating this term, learners commit to compensate any damage for AIM ACADEMY or any related third party.
    • During field trips (Company visit, focus group, etc.), learners must ensure dress code, polite and professional manner, and respectful attitudes to partners, employees of AIM ACADEMY, fellow learners and other members of the trip.
    • Learners must agree that violation of Article 3 - Section III will result in the termination of learners' learning at AIM ACADEMY, and AIM ACADEMY bears no responsibility towards the learners or any other third party, and tuition fee will not be refunded.
• REGULATIONS ON GRADUATION
  • Requirements to issue certificate of graduation
    • Participate at least 80% of the class session; and
    • Complete the final assignment with passing remarks by trainers.
    • In the event that learners could not meet the requirement of Article 1.b. - Section IV, learners will be allowed to retake the final assignment 01 (One) time, and AIM ACADEMY will collect the admin fee. The fee will vary depending on the cost to organize the final presentation in each period of time, but will not exceed 20% of the tuition fee (Inclusive of VAT).
  • Issue certificate of graduation
    • AIM ACADEMY will issue the certificate of graduation free of charge for the first time. AIM ACADEMY will charge a fee of 100,000 VND (Inclusive of VAT) to re-issue the certificate of graduation upon learner's request. 
    • AIM ACADEMY has the complete and uncontested rights to issue or not issue or re-issue the certificate of graduation.
    • The name on the certificate is the full name provided by learners when registered for the class. AIM ACADEMY will not resolve any request to change the name when issuing the certificate of graduation.
• REGULATIONS ON MATERIALS FOR LEARNERS
  • Format
    • Materials for learners will be provided in pdf format. AIM ACADEMY will not provide the printed copy to save the environment.
    • Materials for learners will be uploaded on the extranet of AIM ACADEMY.
  • Time to deliver materials for learners
    • Materials for learners will be uploaded on the extranet of AIM ACADEMY after the session or class to keep learners focused during the class session.
    • Materials for learners will be archived on the extranet of AIM ACADEMY at maximum  07 (Seven) days after the session or class (“Time to deliver materials”). Learners should manage to download the materials in a timely manner. AIM ACADEMY will not resolve any request for materials after the time to deliver materials.
  • Differences of materials for learners and trainers’ materials
    
    Materials for learners may be different from trainers’ materials. AIM ACADEMY and the trainers have the right not to share classified information in the materials for learners.
  • Learners must understand that
    • Materials for learners have been specially and specifically designed by AIM ACADEMY for learners just for the private and confidential use of learners.
    • Learners must commit to keep confidential the information in the materials for learners and the information the trainers share in the classroom. Learners must not share for any third party, or modify, or use the materials for learners for any training or commercial purpose.
    • Learners commit to compensate the loss for AIM ACADEMY if breaching Article 4.b - Section V.
• REGULATIONS ON CANCELLATION BY LEARNERS
  • In case any learner fails to attend the class, he/she (Substituted learners) is allowed to suggest a substitute learner, with the acceptance of AIM ACADEMY. AIM ACADEMY can only approve the substitute case if the class has not started or has just run no more than 2 sessions from the start date to ensure the quality of the class and the benefits of other learners.
  • Substitute learners will take all the benefits and obligations from the substituted learners.
  • In the event the substituted learner is nominated by the company, the substitute learner must be an employee of this company.
  • AIM ACADEMY charges an administration fee of 400,000 VND (VAT included).
  • Refund policy
    • If learners notify up to 07 (Seven) days before the start date of the class, the learners will receive a refund of 50% of tuition fee (Provided learners settle 100% tuition fee).
    • If learners notify up to 05 (Five) days before the start date of the class, the learners will receive a refund of 20% of tuition fee (Provided learners settle 100% tuition fee).
    • Failure to attend the class without prior notice, or dropping out of the class half way, or for whatever reason different from Article 5.a or Article 5.b - Section VI or Article 1.d - Section II, AIM ACADEMY will take no action upon any request for refund.
    • Article 5.a or 5.b - Section VI is not applied for learners who change the class to Section VII below.
  • Learners must complete the cancellation declaration form provided by AIM ACADEMY or inform in writing.
• REGULATIONS ON CLASS CHANGE OR COURSE CHANGE
  • AIM ACADEMY only accepts the request to change the class within a course or change the course if the class has not started or runs no more than 2 sessions after the start date.
  • Change of class within a course or change of course are only applied:
    • 01 (One) time only; and
    • Within 06 (Six) months after the date learners apply for class change or course change.
  • For learners who wish to change the class within a course:
    • Learners understand and agree that AIM ACADEMY will not be held liable for:
      • The training content of the next class in comparison with that of the class the learners has registered; 
      • The start date or whether the next class of the same course that learners desire to move to is available or not.
    • Learners should pay a fee of 400,000 VND (VAT included). 
  • For learners who wish to change the course:
    • Learners must complete the course change form provided by AIM ACADEMY or inform in writing.
    • Tuition fee difference
      • In case the fee of an alternative course is higher than that of the original course, learners must pay the excess amount.
      • In case the fee of the alternative course is lower than that of the original course, learners will be given no refunds of the excess amount.
    • Learners should pay a fee of 900,000 VND (VAT included).
• REGULATIONS ON ABSENCE
  • If learners are absent from class more than 20% of class sessions without any notification to academic administrator by email as per Article 2.b - Section III or without any adequate reason, AIM ACADEMY reserves the right to terminate the learning of learners with no refund and bears no responsibility to the act of learners or any other third party.
  • Adequate reasons accepted by AIM ACADEMY are illness (With doctor’s letter) or work with evidence in the form of company’s letter.
• REGULATIONS ON MAKE-UP ATTENDANCE
  • AIM ACADEMY only accepts to offer make-up attendance for cases with adequate reasons as per Article 2 - Section VIII.
  • Make-up attendance is applied for 01 (One) time in the very next class. 
• REGULATIONS ON INFORMATION SECURITY
  • Throughout the entire time that the learners are with AIM ACADEMY, AIM ACADEMY is not required to know and bear any responsibility regarding the fact that trainers, learner or other learners share the confidential information of trainers, learner or other learners.
  • Learners commit to keep confidential the private and confidential information classified for a specific class that learners participate in. Learners shall not share for any other third party, modify or use that information for any purpose.
  • Learners are not allowed to video record, photo, audio record the training class/ workshop or any event organized by AIM ACADEMY in any format throughout the entire time that the learners are with AIM ACADEMY. For further clarification, AIM ACADEMY can video record, photo, audio record for internal use (Including but not limited to security purpose, training improvement, classroom service enhancement).
  • Learners commit to compensate for AIM ACADEMY and/or the third party if learners violate Article 2 and Article 3 - Section X.
  • AIM ACADEMY commits to keep confidential the learner information. Learner information is used for filing, customer service and with the limit accepted by learners.
• REGULATIONS ON COPYRIGHT, COPYRIGHT INFRINGEMENT, PLAGIARISM
  • AIM ACADEMY owns the legal copyrights of all materials related to learning, training, document, content, curriculum, design, arrangement, etc. and is protected against any infringement.
  • AIM ACADEMY owns the legal copyrights of the learner works including but not limited to idea, assignment, presentation, design, video… throughout the entire time that the learners are with AIM ACADEMY.  
  • Learners commit to respect the copyright of AIM ACADEMY regarding the above-mentioned subjects, and would not commit any violation (Including but not limited to illegal use, plagiarism, copycat of those subjects for any other purposes).
  • Furthermore, during the learning process, learners are not to commit copyright infringement (Including but not limited to illegal use, plagiarism, copycat for the purpose of research, class assignment or any other purposes) of any trainer, learner or of any other individual. AIM ACADEMY is not responsible for any violation made by learners (If any). 
  • Learners agree that violating Article 3 - Section XI and Article 4 - Section XI will lead to the termination of learners' learning at AIM ACADEMY and AIM ACADEMY bears no responsibility toward the learners or any other third party, and the tuition fee will not be refunded, and learners will have to compensate for any damage toward AIM ACADEMY or any related third party.
• REGULATIONS ON SAFETY, FIRE PREVENTION, DRUG, HAZARDOUS MATERIALS
  • Learners commit to abide by the regulations on fire safety in the classroom and in the training venue of AIM ACADEMY, abide by the necessary instructions when a problem occurs.
  • Learners commit not to bring flammable materials, drugs, hazardous chemicals into the classroom or training venue of AIM ACADEMY.
  • Learners agree that violating Article 1 - Section XII, Article 2 - Section XII will lead to the termination of learners' learning at AIM ACADEMY and AIM ACADEMY bears no responsibility toward the learners or any other third party, and the tuition fee will not be refunded, and learners will have to compensate for any damage toward AIM ACADEMY or any related third party.
• REGULATIONS ON FORCE MAJEURE
  • If the performance of any obligation under this Agreement by AIM ACADEMY should be prevented or delayed by an event of force majeure (“Event of force majeure”), such as, without limitation, fire, natural disaster, war, rebellion, sabotage, embargo, epidemic, act of God, or act, rule, regulation, strike, order or directive of any governmental authority or the order of any court of competent jurisdiction, AIM ACADEMY’s duty to perform its obligations affected by the Event of force majeure shall be suspended for a period equal to the delay directly resulting from the occurrence of such event.
  • In case of any Event of force majeure, AIM ACADEMY shall take appropriate measures to minimise or remove the effects of force majeure and, within the shortest possible time, attempt to resume performance of its obligations affected by the Event of force majeure.
• RIGHTS TO ACCESS AND COLLECT INFORMATION

  
  Please read carefully the Privacy Policy published on the website of AIM ACADEMY.

• PROCEDURE OF DISPUTE SETTLEMENT
  • When dispute arises, AIMACADEMY Training Joint Stock Company highly recommends negotiations and conciliation between parties to keep Users trusting on the service of the Company and proceed the following steps: 
    • Step 1: User gives feedback to the email contact@aimacademy.vn
    • Step 2: The responsible departments of the Company receive the feedback of the User. The departments proactively find the solutions and give the answers to address the complaints based on the policies announced by the Company
    • Step 3: Depending on the issues, the Company will find the right solutions. In case both parties could not find the mutual agreement via negotiation, the Company will elevate the case to the local authority where laws are applied. 
  • Complaint settlement time is within 07 (seven) working days from the date of receipt of complaint.
  • Any dispute occurring when using the Public training service of AIM ACADEMY will be solved in accordance with the laws of the Socialist Republic of Vietnam.
  • Any complaint occurring when using the Public training service of AIM ACADEMY must be sent to AIM ACADEMY right after the event of evoking the complaint.
    • Address: AIM ACADEMY, 146Bis Nguyễn Văn Thủ, Phường Đa Kao, Quận 1, TP. HCM, Việt Nam
    • Telephone: (84) 93 1333 150 
    • Email: contact@aimacademy.vn 
  • AIM ACADEMY will base on each specific case to have a suitable solution. When exercising the right to complain, the complainant is obliged to provide papers, evidence and proofs related to the complaint and must take responsibility for the complaint contents, papers, provided evidence and proofs in accordance with the law. 
  • AIM ACADEMY only supports, addresses the complaints and reports from the User if the User provides sufficient, true, and accurate information when registering the account.
  • If there are disputes among Users, or disputes with the 3rd party, AIM ACADEMY may provide contacts to respective Users who raise the disputes to find the solutions among Users or AIM ACADEMY will take actions based on the reality. Also, AIM ACADEMY will protect the rights of the legitimate User.
  • User agrees to protect, compensate and exclude AIM ACADEMY from legal obligations, litigation, loss, cost including but not limited to court fee, lawyer fee, consultant fee related to solving or occuring from the violation of the User when using the Public training service.
  • If the conflict is not solved within 60 (Sixty) days from the date a party informs the other party in writing about the conflict, each party shall be entitled to file a lawsuit in a competent court in Ho Chi Minh city, and shall be settled by the Vietnamese laws. The party who fails the case will bear all court fees.
• VALIDITY
  • The terms under this Public Training Terms and Conditions can be updated, amended any time without prior notice to Users. AIM ACADEMY will announce on the website about the changes.
  • In case one or some articles under this Public Training Terms and Conditions conflict with laws or are disapproved by the court, that article shall be revised to be in line with the existing laws. All other terms and conditions under this Public Training Terms and Conditions shall remain in full force and effect. 
  • This agreement is valid as a contract (“Contract”). Users understand that this is the electronic contract. The value of an electronic contract can not be denied because the electronic contract is presented with information in accordance with the law of electronic transactions. By clicking “I agree”, Users fully agree and understand the terms of this Contract and the Contract comes to effect from this moment. If violating the Public Training Terms and Conditions, you agree to bear all responsibilities and compensate for any losses (if any) for AIM ACADEMY. 
  • You must comply with the terms in the order form, contract (provided and signed by both parties), this Public Training Terms and Conditions before using the Public training service. In case you violate any terms in the order form, contract, and the Public Training Terms and Conditions, AIM ACADEMY reserves the right to disable your account if necessary and hold and/ or stop the service without refunding any fee or unused fee. Also, AIM ACADEMY reserves the right to require compensation for the loss caused by your violation.
  • This Agreement covers all agreements between the website and you, and replaces any previous agreement about this topic. The website can change this Agreement or any policies at any time and at a specific time, and the changes will be effective immediately after the announcement about changes is made at the visible zone on the website. 
  • If any provision of this Agreement or of any other policy is invalid or unenforceable, that part shall be interpreted in accordance with the most similar law to reflect its original intent of the parties and the remainder shall continue in full force and effect. The failure of the website to require or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right.
• CONTACTS

  
  aimacademy.vn is the website of:

  AIMACADEMY Training Joint Stock Company

  Address: 146 Bis Nguyen Van Thu street, Da Kao ward, District 1, Ho Chi Minh City​, Vietnam

  Telephone: (84) 93 1333 150

  If you have any questions about the Public Training Terms and Conditions, please email us at contact@aimacademy.vn.